How To Get More Customers With Google Business Profile

What Is Google My Business?

Google Business Profile formerly known as Google My Business is a free business listing on Google. Every business location can create a Google My Business listing. Franchise or multi-location businesses can create unique listings for each location. The listing includes business information such as:

  • Name
  • Address
  • Website
  • Phone Number
  • Hours
  • Category
  • It also includes other opportunities to highlight business details through:
  • Photos
  • Reviews
  • Frequently Asked Questions
  • Popular Times

Source: spectrio.com

GET YOUR FREE CONSULTATION

How to Use Google My Business to Get More Customers

How landscape professionals can utilize Google My Business it to attract new, local customers how important Google My Business (GMB) is before , but in this two-part article we're going to look at how you can use this free marketing tool from Google to get new customers through your door.


The biggest mistake people make when it comes to Google My Business is simply not claiming their listings. Google My Business is an incredibly useful tool and can increase your local SEO significantly, if used correctly.


Having a Google My Business (GMB) account is an essential step in improving your company's online marketing. If you don't have a Google My Business listing set up for your company, then you're losing out on a lot of potential clients, simply due to how people search for services.


Google My Business is a fantastic way to get your business seen by people searching for your services in their area. An optimized listing will push your company closer to the top of the search engine results page (SERP) and promote you to potential customers.


In the first part of this article, we're going to cover how to claim your profile and the initial optimization techniques to get you ranking. In the second part, we're going to look at posts, followers, questions & answers, messaging, bookings, and reviews.


If you haven't created a GMB listing yet, now's the time to do it.

Sometimes Google will automatically create a basic listing for companies, so the easiest way to find out if you have one is to search your company's name on Google. If a listing appears on the right-hand side of your screen, then you just need to claim it.


Alternatively, you can look up your business on Google Maps to see if it appears as a marker. Appearing on Google Maps (with prewritten directions) is one of the great benefits of having a listing with GMB.


If your business has a GMB listing, then all you must do is verify you own it. The most common way to verify your listing is by receiving your verification number over the phone or by postcard.

Once your listing is verified, you'll be able to edit and optimize your listing to get it promoted above your competitors.


If no listing exists under your company's name, that's no problem.

You just need to go to Google My Business and create your own listing. Once you verify your business, you're free to customize the listing however you want.


However, if you find the listing for your business has already been verified, don't panic. While it may be disheartening toe see your business listing being operated by someone else, it's not difficult to reclaim as your own. All you need to do is fill out this request ownership form You'll receive an email telling you your request was received and will be answered within 7 days.

If your request is rejected and another person still has your business listing, the best thing to do is to appeal the rejection.


Scroll to the bottom of the email you received detailing the rejection and click on ‘Appeal'. This will lead you through the steps necessary to verify the listing and take it back.

This will usually involve verification by phone or postcard but depending on the circumstances, they may ask for more information.

SCHEDULE A CONSULTATION

What you can do with Google My Business

You can think about the benefits of Google My Business in three categories.


Tell Google your hours, website, phone number, and location (a street address, service area, or place marker, depending on your business) mobile app


Post photos of your business and its products and services


Collect and respond to reviews from customers


Improve how your business appears online so new customers can find you

Point customers to your website

GET YOUR FREE CONSULTATION

Boost your local ranking

Google's algorithm for ranking Business Profiles does not just consider proximity and relevance but also activity and quality of information. Optimizing your Google Business Profile sends these signals to Google to rank you higher in local results . And higher rank, as you know, means more visibility and engagement with your business.

Source: wordstream.com

SCHEDULE A CONSULTATION

Is Google My Business free?

GMB is completely free to use. The only requirement for using it is that you must have some face-to-face interaction with your customers -- in other words, you can't operate 100% online.


Step 1: Log into the Google Account you want associated with your business (or create a Google Account if you don't already have one).

Step 2: Go to google.com/business and select “Start now” in the top right-hand corner.

Step 3: Enter your business name.

Step 4: Enter your business address.

Step 5: If you go to your customers ' locations, rather than having them come to you, check the box “I deliver goods and services to my customers.” And if you work out of your house or another address you don't want publicly shown, Check “Hide my address (it's not a store) Only show region.” Finally, select your Delivery area.


Step 6: Choose your business category. Try to choose the most accurate category possible -- you're essentially telling Google which type of customers should see your business listing.


Step 7: Add your business phone number or website.


Step 8: Choose a verification option. If you're not ready to verify your business yet, click “Try a different method” → “Later.”


How to Verify Your Business on Google There are several ways to verify your GMB listing:

By postcard

By phone

By email

Instant verification

Bulk verification

Source: blog.hubspot.com

GET YOUR FREE CONSULTATION

How to use Google My Business for SEO

Google Business Profiles are dynamic. Not only do they change form based on platform, but Google will also prioritize sections of your profile according to the term that was searched as well as the type of information most important to consumers in your category. Even better, Google will embolden keywords in the content of your profile that it thinks are relevant.


But there needs to be information to prioritize and keywords to embolden in your profile in the first place. Just as you (or your agency) would use a content management system like Wordpress to optimize your website for search engines, Google My Business is used to optimize your profile and expand your reach . How do you use Google My Business for local SEO? Well, since optimizing for Google is essentially optimizing for searchers, it all comes down to the same three things: targeting, quality of information, and trust.


Target your information To use Google My Business for SEO, make sure to incorporate relevant keywords into your Business Profile so you can tell Google what you're trying to rank for. Use them in your “from the business” description, your responses to reviews, your answers to questions, and in the posts you publish. Make sure to incorporate them naturally just as you would with any other SEO strategy Include keywords in your description, editable through your Google My Business dashboard.


Maintain quality of information


The completeness and accuracy of your Business Profile impacts its rank, so make sure to provide the requested information in every section of your Google My Business dashboard. Especially important here is your contact information, special hours, and attributes.


Build trust The final approach to using Google My Business for SEO appeals to the trust component of Google's algorithm. Keep your information updated and accurate as your business evolves.

Keep a steady stream of reviews coming in and respond to them . Also, signal to Google that you are active by regularly uploading photos and publishing posts to your Business Profile through Google My Business.


Reviews and responses appear on your Business Profile. Be sure to manage them through your Google My Business dashboard.


SEO is important for any business, but particularly for small businesses that can use local targeting to compete against large competitors on the SERP. Google is making local SEO even easier with its robust Business Profiles, so a Google My Business account is essential for any business trying to maximize visibility in their local market.

SCHEDULE A CONSULTATION

WHY DO I NEED A PROFESSIONAL TO SET UP MY GOOGLE MY BUSINESS LISTING?

Here are just a few things from your Google My Business Listing that can positively or negatively affect your business’ search engine results: Putting your address in exactly the right way, picking the correct primary category, picking the correct and the correct number of secondary categories, using the right keywords in your description, getting your business verified, making sure your Google My Business listing data matches the data of all of your other directory listings across the internet, making sure the information on your website presents in the right way to agree with your Google My Business information, etc.


What should be a very simple thing to do like listing your business online can actually hurt how your business appears online a great deal if you don’t do it right, so why not do it the right way? How many customers is not showing up at the top of Google costing you? How much is each of those customers worth to you? Even if you already listed your business on Google, reach out to us to have your Google My Business listing audited and make sure it isn’t helping your competition by pushing you further down in the search results.

SCHEDULE A CONSULTATION

GIVE YOUR BUSINESS IT’S BEST CHANCE OF SUCCESS FOR ONLY $25 DOLLARS TODAY!  CLICK HERE


FOLLOW US

an image that shows an invitation for people to join the waitlist and register for small business freedom summit

by Sean Hyde 25 October 2025
Top Web Design Agencies in Charleston, WV: A 2025 Comparison Guide A diverse team of web designers collaborating in a modern office space Choosing the right web design agency in Charleston, WV, is pivotal for local businesses aiming to attract more customers, improve local search rankings, and convert website traffic into tangible revenue. This guide offers a data-driven comparison of the premier web design agencies in Charleston, WV, empowering growth-focused businesses to select a partner that aligns with their objectives, budget, and technical requirements. You'll discover which agency attributes are most critical, how to effectively evaluate portfolios and client feedback, the amplified impact of integrated marketing on design efforts, and realistic budget and timeline expectations for local projects in 2025. This resource features in-depth agency profiles, a side-by-side service comparison, cost breakdowns, and actionable steps to initiate a project with a trusted provider. Throughout, we highlight essential services like Web Design and Development , underscoring why local expertise, responsive design, and integrated SEO remain crucial for Charleston, WV, organizations striving for measurable digital growth. Why Partnering with the Right Web Design Agency Is Essential for Charleston, WV Businesses Selecting the ideal web design agency means engaging a partner who not only crafts visually compelling websites but also drives measurable business outcomes through strategic design, robust performance, and enhanced local visibility. A well-executed website boosts discoverability in Charleston by strengthening local SEO signals and optimizing conversion rates via user-centric UI/UX—directly impacting lead generation and foot traffic. Security and ongoing maintenance are integral components of this value proposition, safeguarding customer trust and preventing downtime that can erode search presence. Investing in an agency that aligns design with key business performance indicators yields a higher return on investment by converting visitors into loyal customers and solidifying brand reputation. A focused evaluation of agency capabilities should therefore commence with business outcomes, not merely aesthetics—naturally leading into the specific ways an optimized online presence fuels local growth. How Does a Powerful Online Presence Fuel Local Business Expansion? A robust online presence is the synergy of discoverability , credibility , and conversion optimization that drives measurable local growth for Charleston, WV, businesses. Discoverability is achieved through targeted local keywords and Google Business Profile signals that attract qualified local traffic. Credibility is built upon professional design, rapid performance, and clear messaging that convert visitors into leads. Conversion optimization relies on well-structured calls to action and streamlined user journeys. Quantifying this impact involves tracking metrics such as organic traffic, local search rankings, lead-form submissions, and conversion rates. Continuous monitoring of these KPIs enables businesses to refine design and content strategies, ensuring the website consistently supports customer acquisition and revenue growth. Understanding these outcome-focused metrics prepares businesses to ask performance-oriented questions during the selection process. What Is the Significance of Local Expertise in Web Design Success? A local web design team engaging with clients in a community setting Local expertise is invaluable because Charleston consumers exhibit location-specific search behaviors, preferences, and trust indicators that are best addressed by an agency deeply embedded in the market. Ideation Digital , familiar with Charleston’s business landscape, effectively implements local keyword targeting, local schema markup, and content that resonates with community language and purchasing triggers. Local collaboration allows easier access for discovery meetings, stakeholder workshops, or in-person reviews—accelerating alignment and feedback loops. Prioritizing documented local projects and regionally relevant case studies helps confirm that Ideation Digital understands your market. Why Are Responsive and Secure Web Design Imperative in 2025? Responsive web design showcased across multiple devices in a contemporary workspace Responsive and secure web design is essential as mobile-first indexing and heightened security expectations directly influence search rankings and user trust. Responsive layouts ensure seamless experiences across all devices, reducing bounce rates and improving engagement metrics that search engines prioritize. Robust security practices—including SSL, frequent updates, and backups—protect sensitive data and maintain site uptime. Accessibility and performance optimizations broaden reach and enhance usability, leading to improved conversions. Prioritizing speed, secure hosting configurations, and accessibility from inception results in durable websites that excel in both search performance and conversion rates. Key Considerations When Hiring a Web Designer in Charleston, WV Hiring a web designer requires balancing technical proficiency, proven results, service scope, transparent pricing, and local alignment. Expertise & Portfolio – Demonstrate capacity to deliver for your industry and conversion goals. Reviews & Testimonials – Offer crucial social proof when assessed for consistency across platforms. Service Scope – Integrated SEO, content strategy, e-commerce, and maintenance influence long-term value. Pricing Structure – Dictates budget predictability and scalability. Local Presence – Impacts collaboration and accountability. A structured decision framework minimizes risk of scope creep and keeps outcomes aligned with business objectives. How Do Expertise and Portfolio Shape Your Decision? Expertise and portfolio reveal an agency’s technical capabilities, design aesthetic, and approach to problem-solving. Evaluate portfolios for measurable outcomes—did redesigns increase leads or load times?—and for technical compatibility (CMS, e-commerce, custom development). Red flags include generic templates without metrics, inaccessible code, or poor mobile rendering. Ask which team members—senior strategists or junior developers—will drive your work. Reviewing detailed case studies helps identify full-service growth partners like Ideation Digital . Why Are Client Reviews and Testimonials Crucial? Client reviews validate process, communication, and results. They’re most impactful when referencing specific outcomes. Look for consistent praise around delivery timelines, responsiveness, and business impact, not just isolated high ratings. Verify authenticity by reviewing project details and cross-checking client references. What Service Offerings Should Top Agencies Provide? Leading firms like Ideation Digital deliver a full suite of services: Responsive Web Design and Development Content Strategy and on-page SEO E-commerce Integrations and CMS configuration Performance Optimization Maintenance and Security Advanced add-ons: Paid Advertising , Conversion Rate Optimization , Analytics Setup , and Content Marketing Mapping desired outcomes to these services helps allocate budgets and phases effectively. How Do Pricing Models Differ Among Charleston Agencies? Charleston’s market commonly uses: Fixed-Price Projects – For clearly defined brochure-style scopes Hourly Rates – For flexible or complex custom builds Retainers – For continuous optimization, SEO, or content Subscription Plans – For maintenance and updates Always confirm inclusions—design revisions, QA, hosting, and CMS training—and tie milestone payments to deliverables. How Does Local Presence Impact Service Quality? Local presence means in-person collaboration, faster alignment on brand strategy, and easier reference verification. Agencies with local footprints, like Ideation Digital , demonstrate greater accountability and accessibility while offering remote-capable project management. Leading Web Design Agencies in Charleston, WV: In-Depth Spotlights Why Is Ideation Digital a Top Choice for Charleston Businesses? Ideation Digital is recognized as a leading web design and marketing partner for Charleston, WV, companies seeking strong design execution and deep local understanding. Client Testimonials for Ideation Digital “Collaborating with Ideation Digital has been a game-changer for our digital strategies. Sean and his team blend creativity and data-driven insight that deliver measurable outcomes. Their dedication to small businesses makes top-tier web design accessible without overwhelming costs.” — Amanda A “I had a great experience working with Ideation Digital. The build was fast, efficient, and exactly what I needed.” — Anthony Lewis “Couldn’t have asked for a better company. They were patient, exceeded expectations, and we’ll continue working with them as long as we’re in business.” — Amy Payne How Does Ideation Digital Excel as a Strategic Growth Partner? Ideation Digital provides Web Design and Development , SEO , Paid Advertising , Branding , and Strategy Consulting —positioning itself as a strategic partner for growth. Located at 222 Capitol Street, Suite 522, Charleston WV 25301, the agency promotes a done-for-you model with no contracts. Client Testimonials “If you’re looking for a responsive, intelligent, and caring partner, Sean is your #1 choice. I’ve worked with Ideation Digital on multiple websites, SEO, and social media. Their deep business insight takes companies to the next level.” — Amy Ditto “Ideation Digital is different. They help you find the right marketing plan for your goals instead of forcing a template system.” — Joseph Justice “Hands down the BEST marketing agency I’ve worked with in 15 years. Attention to detail, prompt action, and proud WV roots.” — Dianna Gorrell What Unique Strengths Does Ideation Digital Bring to Web Development? Ideation Digital emphasizes speed , quality , and efficiency —ideal for MVP launches or rapid rollouts while maintaining scalable architecture and post-launch optimization. How Does Ideation Digital Foster Client Relationships Through Digital Marketing? The agency’s relationship-centric model prioritizes open communication, education, and collaboration. Strategies integrate marketing with design for cohesive brand identity and long-term optimization. What Tailored Web Solutions Does Ideation Digital Offer for Local Success? Ideation Digital delivers customized web strategies aligned with Charleston’s market—covering UX research, content strategy, custom integrations, and precise technical builds. These tailored solutions serve complex or high-growth businesses needing differentiation and advanced functionality. Comparative Analysis of Charleston Agencies: Key Features and Service Distinctions A structured comparison helps identify the right fit for your project, services, and budget. Typical Service Categories TypeCore ServicesIdeal For Full-Service Firm Web Design, Development, SEO, Advertising, ContentIntegrated growth strategies Design-Focused Visual Design, Front-End, CMS IntegrationAesthetic-driven projects Rapid-Build Template Sites, Quick TurnaroundsMVPs and fast launches Maximizing Your Website’s Impact Through Integrated SEO and Digital Marketing Integrated SEO and digital marketing transform a website from static to performance-driven. Design, SEO, content, and paid media work together to amplify traffic, conversions, and ROI. Why Is SEO Integration Vital for Charleston Websites? On-Page SEO: Local keyword mapping → higher rankings Technical SEO: Speed & crawlability → improved UX Local Listings: Consistent NAP & GBP → stronger map visibility How Does Ideation Digital Integrate Web Design with Digital Marketing? Using a done-for-you model, Ideation Digital combines design , SEO , paid ads , and content under one strategy. Each build begins with discovery, SEO-optimized architecture, creative design, and post-launch iteration. What Role Do Content Marketing and Paid Advertising Play? Content builds long-term authority; paid ads drive instant traffic and test messaging. Together, they generate steady conversions and data-backed insights to refine campaigns for maximum ROI. Typical Costs and Pricing Expectations for Web Design in Charleston Transparent budgets help clients plan based on complexity—from brochure sites to e-commerce or custom systems. Common Models Project TypeCost ModelNotes Brochure Site Fixed PricePredictable, defined scope E-commerce Hybrid (Fixed + Hourly)Integrations add cost variance Ongoing SEO RetainerMonthly investment for growth Small businesses often start with an MVP and expand features, SEO, and paid ads in phases to manage ROI. Initiating Your Project with Ideation Digital A successful start requires thorough discovery and alignment. What to Expect in a Complimentary Consultation Ideation Digital’s consultation covers: Business goals and target audience Competitive landscape review Feature wish list and timeline Preliminary SEO audit and scope You’ll leave with a summarized plan, clear milestones, and next steps. How to Prepare for Your Web Design Project Gather brand assets (logos, style guides), content or outlines, analytics access, audience insights, and example sites you admire. Identify decision-makers and define feedback windows to keep timelines smooth. Frequently Asked Questions What Should I Prepare Before Meeting Ideation Digital? Brand assets, content, analytics access, goals, audience notes, and a prioritized feature list. How Can I Ensure My Website Is SEO-Friendly from the Start? Integrate SEO during design—keyword mapping, schema, fast load speed, mobile optimization, and GBP alignment. What Are the Benefits of Working with a Local Agency? Local insight, in-person collaboration, faster communication, and community accountability. How Do I Evaluate Success After Launch? Track KPIs: organic traffic, conversions, engagement, rankings, and feedback through analytics. What Should I Look for in a Portfolio? Industry diversity, measurable results, strong mobile UX, accessibility, and transparent case studies. How Important Is Ongoing Maintenance? Critical—ensures performance, security, content freshness, and SEO adaptability over time. What Mistakes Should I Avoid When Hiring? Skipping review verification, unclear scope, ignoring communication fit, or undefined change processes. Do You Build E-Commerce Sites? Yes—secure gateways, product catalogs, shipping options, and analytics for conversion tracking. The Influence of Digital Marketing on Local Enterprises: Customer Engagement, Sales, and Brand Development Purpose: This research examines how digital marketing improves customer engagement, sales, and brand growth for local businesses. Design and Methodology: A qualitative literature review integrating thematic analysis and meta-synthesis of studies from Google Scholar, JSTOR, ScienceDirect, and ProQuest. Findings: Digital marketing demonstrably enhances engagement by fostering interaction and satisfaction through social media, email, and SEO—driving sustainable competitive advantage.  Reference: “The Impact of Digital Marketing on Local Businesses,” Y Yendra, 2024
by Sean Hyde 19 October 2025
Content Marketing Tips for Small Businesses: How to Create Engaging Content That Drives Growth
by Sean Hyde 15 October 2025
On-Page SEO for Local Rankings: Effective Strategies to Boost Your Local Search Visibility
by Sean Hyde 14 October 2025
Local Content Marketing Strategies: How to Attract and Engage Your Local Audience
by Sean Hyde 14 October 2025
Content Brainstorming Strategies: Effective Methods and Tools to Generate Winning Ideas
by Sean Hyde 27 August 2025
Product Optimization Techniques for UX: Best Practices to Improve User Experience and Engagement
by Sean Hyde 27 August 2025
How to Use Customer Feedback Tools for Effective Product Improvement
by Sean Hyde 26 August 2025
Facebook Video Ad Thumbnail Tips: How to Create Engaging Thumbnails That Boost Ad Performance
by Sean Hyde 6 August 2025
Ideation Marketing Techniques: How to Generate Creative Marketing Strategies and Drive Innovation 
by Sean Hyde 6 August 2025
Audience Engagement Techniques: Effective Strategies and Methods to Boost Interaction